Returns, Shipping & Discount Policy

  • Please ensure you review our policy before purchasing Hawkesburyscreenprinting.com.au. Our online store sells a wide range of branded uniforms, workwear, sportswear, and promotional items.
  • If we make an error in your order, such as sending the wrong item, size, or colour, please contact us, and we will promptly send you a replacement.
  • If you make a mistake with your order, contact us, and we’ll work with you to find reasonable and positive solutions for all parties involved.
  • While we are dedicated to ensuring customer satisfaction, certain circumstances are beyond our control. Please note that we cannot be held responsible for:
    • Spelling or grammatical errors submitted or approved by the customer.
    • Uploading low-resolution or poor-quality images.
    • Design errors created or approved by the customer.
    • Errors in user-selected options, including product styles and sizes.
  • We kindly request that all customers carefully inspect their designs during and before the final production, including text, images, and product options like style and size.
  • Returns or exchanges are accepted for items with manufacturing defects. However, the industry standard allows for a 4% variation in size and colour, as products are often produced in separate batches. Such variations are commonly accepted in the industry and cannot be used as a basis for refund or exchange requests.
  • Please note that no returns are accepted for sale items, and we do not offer samples for testing. If you wish to try out a garment, you must purchase it. However, you can visit our showroom in North Richmond to explore our extensive range of samples.

If you encounter any issues with your order, please get in touch with us within seven days of delivery with details, including the invoice number, contact information, and a detailed explanation (including photos, if available). We will review your matter promptly and contact you to coordinate an appropriate solution.

SHIPPING / PICK UP

Orders placed on the website are subject to stock availability. 

Click & Collect

We offer Click & Collect provided the stock is readily available in store. Please allow for processing time. You will be contacted by our Customer Service Team when your order is ready to be collected. If your item is out of stock, we will contact you about your order. 

Postage

For orders under $199 we offer $12.95 flat rate shipping..  If your item is out of stock, we will contact you about your order. 

Orders are dispatched via Australia Post and a tracking number will be provided. 

Changing your shipping address

Your shipping address can be changed provided it has not left the Warehouse. Please contact our Customer Service Team as soon as possible on (02) 45711151 or email sales@hawkesburyscreenprinting.com.au stating your order number and new shipping address.

Didn’t receive your order?

If you have placed an online  and you have not received your delivery, please contact our team as soon as possible on 
(02) 45711151 or email sales@hawkesburyscreenprinting.com.au 

Hawkesbury Screenprinting will not be accountable for late deliveries or loss or for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Please allow 5 – 12 business days from order placement for your order to be delivered/picked up from store on all plain garments.  For decorated garments (Screenprinting, Embroidery) please allow 12 – 16 business days to be delivered/picked up from store subject to stock availability.

Please note:  Sublimation, Direct to Garment, Direct to Film may have additional days waiting time. 

If you encounter any issues with your order, please get in touch with us within seven days of delivery with details, including the invoice number, contact information, and a detailed explanation (including photos, if available). We will review your matter promptly and contact you to coordinate an appropriate solution.

DISCOUNTS

All discounts apply to garments only and with a minimum spend of $100 Inc. GST