Frequently Asked Questions

Do you provide embroidery services?
Yes, we specialise in providing in house embroidery services for most garments including bags, caps, towels, workwear, company logos, and school uniforms.
Do you provide screen printing services?
Yes, we specialise in providing in house screen printing services for most garments.
Do you offer design services?

We do not offer design services, but if your artwork requires adjustments to make it usable, we can provide redrawing for a fee.

Do you offer services Australia wide?

We offer our services nationwide and can ship orders anywhere in Australia.

Do you offer free delivery Australia Wide?
Yes we offer free shipping Australia Wide on orders over $150.
Can you print my design on Sleeves?
Yep we sure can! We can sleeve print using screen-printing method.
What's the difference between screen printing and digital printing? (DTF, DTG)

Digital printing offers no minimums or setup fees. Soft water-based inks let you print full-Colour art onto most apparel.

Screen printing is the old school way of printing t-shirts. It’s still the king for large runs and/or when you need the very best print quality and durability. For Screen Printing, please get in touch or use our Quote form.

What is DTF and DTG printing?
DTG, or Direct to Garment printing, works well for high-quality, intricate designs with multiple colors printed into the garment creating a smooth to touch feel, limited by material to cotton polyblends only. DTF printing works well for high-quality, intricate designs with multiple colors also required. Not limited by material this can be applied to almost any garment.
How should I wash my decorated garments?
Printed shirts can be expected to wear over time, due to the nature of the soft and natural water-based inks. There are ways to prolong the life of your custom prints. We suggest the following care instructions:
  • Machine wash in cold water (or hand wash) on a gentle cycle using mild detergents.
  • Do not bleach
  • No fabric softener
  • Do not dry clean
  • Hang dry or tumble dry on very low settings.
  • Screen Printed, Embroidered shirts are more durable, but care should still be taken
Turnaround time?

We recommend allowing up to 10 – 15 Business days for the decoration and delivery of your order.. If you are a new customer purchasing any of our decoration services (Screen Printing, Embroidery or Vinyl Transfers) your order will require artwork set up before we begin production. The time taken for artwork set up may vary depending on the artwork requirements set by the customer.

If you require your order by a specific date, please contact us prior to placing your order.

How do I obtain a written quote?

We’re happy to provide you with a written quote for your uniform needs. To request a quote, simply fill out our ‘Request A QUOTE’ form. It’s quick, easy, and free! We’ll get back to you as soon as possible with a written quote.

How do I track my order?
To find out where your order is, just follow the link below to our guide on how to get your tracking number. This will show you step-by-step how to track your order online. How to track my order online.
Can I add/remove/change items once I have placed my order?
We understand that circumstances may change after you’ve placed your order. However, we typically cannot accommodate changes once an order is processed. To prevent complications, please review your cart carefully before paying. Please be aware that we are not liable for incorrect selections or changes of mind. Additional restocking and freight charges will be applicable if an exchange is approved due to a wrong choice.
How do I find out my Correct Sizing?
We provide true-to-fit size guides on every product page in addition to our suppliers digital catalogues which also has an in depth sizing guide. These guides will help you determine the correct size to order for the specific product you’re interested in. Simply refer to the size guide on the product page or digital catalogue and follow the instructions provided to find your perfect fit. If you’re still unsure, please don’t hesitate to contact us for assistance.
How do I upload my logo?
There is an ‘Upload Logo’ option available on every product page in addition to our Request A Quote form. Click the ‘Browse..’ button on the product page and select the logo file from your computer.
What positions can I apply decoration too?
Please click positions locations located on product page or quote form to see positions.
What Payment Methods do you accept?

Payment methods available at checkout include:

– Debit/Credit Card (Visa, MasterCard, Amex and JCB (Union Pay)

– Apple Pay, Google Pay, Pay ID

– PayPal

– EFT (Direct Deposit) is also available once you receive your invoice.

Do you require assistance and prefer speaking with a person?
We’re here to assist you in any way possible! Please get in touch with us if you have additional questions or concerns that haven’t been answered. You can use the ‘Contact Us‘ form at the following link or call us at 02 4571 1151. We’ll respond as quickly as we can.
What are the costs for embroidery and screen-printing?
Screen-printing:
  • One-time set-up cost: $90 for A4 and $112 for A3 size per colour (minimum print quantity of 6 pieces). This cost includes producing your A4/A3 screen, emulsion, exposure to your artwork, and storage for future orders within 24 months.
  • Costs per print: $4.40 per print, varying based on the quantity.
Embroidery:
  • One-time set-up fee: $70 for digitising your artwork into stitch form for embroidery machines.
  • Costs per stitch: $1.47 per stitch count, with costs varying based on the stitch count.
What are the costs for Digital Printing? (DTF, DTG)
Digital printing has no minimum order quantity and no set up fees. However usable artwork is required. If your artwork requires rework suitable for printing this will incur additional fees.
Can I supply my own garments?
You can supply your own garments, however this will incur additional percentage on prints.
Do you do one offs?
Yes for embroidery, Direct to Film and Direct to Garment we can do one off runs. However usable artwork is required. If your artwork requires rework suitable for decorating this will incur additional fees. A minimum of 6 pieces applies to screen printing.